Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
We strongly believe in our products and want every customer to be satisfied. This is the reason for the Mom’s Secret Blend Customer Service Guarantee. Due to inevitable fraudulent activity, Mom’s Secret Blend will only accept returns of merchandise purchased directly from Mom’s Secret Blend in accordance with the following:
- Shipping costs are non-refundable.
- Refunds may take at least one week to process.
- Seasoning – Must be unopened and in the original packaging to be considered for a refund.
- To be considered for a refund, Mom’s Secret Blend must receive the respective item within fourteen (14) days of the item’s purchase date. In all cases, refunds will be made ONLY to the credit card / PayPal used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement. Mom’s Secret Blend may also provide store credit or a gift card instead of a refund if desired.
The original packing slip is required for merchandise to be considered for reimbursement.
Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
MOM’S SECRET BLEND IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.
Need help?
Please contact [email protected] with any inquiries or issues regarding your order. We’d be happy to connect with you and find a solution.